"Emotions impact every conversation, whether we realize it or not. Even when we don't acknowledge those feelings, they're still there - and when they are ignored, they're likely to become obstacles to connection." (p.161)
Can Duhigg get an "Amen!"?
We are emotional creatures, not rational, and we communicate in ways that are emotional, not rational.
How many relationships are strained or broken primarily because people cannot express emotions on one side nor recognize unspoken emotions on the other?
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